Return Policy
AERIA PRESTIGE
At AERIA Prestige, every product is inspected and curated to meet the highest standards of craftsmanship. If something isn't right, we make the return process clear, structured, and effortless.
✨ The AERIA Prestige Return Guarantee
- 30-Day Window: You have 30 days from the date of delivery to initiate a return.
- Prepaid Return Shipping: We issue a prepaid return shipping label — return shipping is fully covered by AERIA Prestige.
- Zero Restocking Fees: No hidden penalties or surprise deductions.
1. Order Fulfillment & In-Transit Status
- Due to our automated and rapid logistics network, once an order has been processed and handed over to our logistics carrier network, cancellations or return requests cannot be processed while the shipment is in transit.
- To initiate a return, the package must first be delivered to the recipient address. Once received, our standard 30-day return procedure applies.
2. Return Eligibility Window
- You have 30 calendar days from the official date of delivery to initiate a return.
- Items must be unused, undamaged, in their original packaging, and include all original accessories, tags, and documentation.
- Returns initiated without prior authorization from our concierge team will not be accepted at our fulfillment center.
3. How to Start a Return
- Contact our support team at info@aeriaprestige.com with your order number and reason for return.
- Once authorized, we will issue an official prepaid return shipping label — return shipping is fully covered by AERIA Prestige.
- Pack the item securely in its original packaging and attach the provided label before handing it to the designated carrier.
4. Voluntary Returns & Change of Mind (Store Credit)
- Voluntary returns or change-of-mind requests are eligible within 30 days of delivery, provided the item is completely unused and in its original packaging.
- Upon receipt, our specialists conduct a thorough physical inspection to confirm the item is unused and complete.
- Approved voluntary returns are resolved exclusively via Digital Store Credit, issued within 5–10 business days after inspection. Store credit never expires and can be used toward any future purchase.
- AERIA Prestige does not offer refunds to the original payment method for voluntary returns or change-of-mind requests.
5. Damaged, Defective, or Incorrect Items (Full Refund)
- Inspect your shipment upon arrival and report any issue within 48 hours of delivery.
- Send clear photos or videos of the issue to info@aeriaprestige.com to open a priority inquiry.
- For confirmed damaged, defective, or incorrect items, once received and inspected, you will receive a 100% Full Refund credited directly to your original payment method within 5–10 business days.
6. Non-Returnable Items
- Items missing original protective packaging, dust covers, or accessories.
- Products exhibiting visible signs of outdoor use, scratches, or wear.
- Returns initiated after the 30-day eligibility window has closed.
Need Help With a Return?
Our dedicated support team is here to assist you.
Email: info@aeriaprestige.com