Privacy policy

Last updated: March 13, 2026

Aeria Prestige distribution operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Aeria Prestige distribution is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

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Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details: including your name, address, billing address, shipping address, phone number, and email address.
• Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information: including your username, password, security questions, preferences and settings.
• Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: We use your personal information to perform our contract with you, process payments, fulfill orders, remember your preferences, send account-related notifications, manage returns/exchanges, enable product reviews, and create a customized shopping experience.
• Marketing and Advertising: We use your personal information for promotional purposes, such as sending marketing communications by email, text message, or postal mail, and showing you targeted online advertisements based on your activity.
• Security and Fraud Prevention: We use your data to authenticate your account, provide a secure payment experience, detect and prevent fraudulent, illegal, or malicious activity, and secure our services. We highly recommend that you do not share your credentials with anyone.
• Communicating with You: We use your information to provide customer support, respond to inquiries, and maintain our business relationship with you.
• Legal Reasons: We use your information to comply with applicable laws, respond to valid legal processes (law enforcement or government requests), and enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide personalized advertising based on your online activity. You can exercise your rights to opt-out of those uses here.
• When you explicitly direct, request, or consent to our disclosure (e.g., to ship products or through social media login integrations).
• With our affiliates or within our corporate group.
• In connection with a business transaction (merger, bankruptcy), to comply with legal obligations, or to protect the rights and safety of our users.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. Shopify may use personal information collected about your interactions with our store and other merchants to provide enhanced tracking features. In these circumstances, Shopify is responsible for this processing. To learn more, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights via the Shopify Privacy Portal.

Third Party Websites and Links

Our website may provide links to third-party platforms. We do not guarantee and are not responsible for the privacy or security of sites not affiliated with or controlled by us. We highly recommend reviewing their specific privacy policies before providing them with data.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority. If you are a parent or guardian and believe your child provided data, please contact us below to request deletion. We do not knowingly "sell" or "share" data of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. Any information you send to us may not be secure while in transit; we recommend avoiding unsecure channels for sensitive data. We retain your personal information only as long as necessary to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute and may be declined as permitted by law:

• Right to Access / Know: Request access to the personal information we hold about you.
• Right to Delete: Request that we delete the personal information we maintain about you.
• Right to Correct: Request corrections to inaccurate personal information.
• Right of Portability: Receive a copy of your personal data or request its transfer to a third party.
• Right to Opt-out of Sale or Sharing for Targeted Advertising: Opt-out of processing for targeted advertising. You can exercise this right here. We also support the Global Privacy Control (GPC) signal. To learn more, visit https://globalprivacycontrol.org/.
• Managing Communication Preferences: Opt-out of promotional emails at any time via the "unsubscribe" link. Transactional emails (orders, account details) will still be sent.

We will not discriminate against you for exercising your rights. We may need to verify your identity or demand proof of authorization if you use an agent before processing requests. To learn more about data processed by Shopify, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about our data practices, please contact us below. You may also appeal our decisions or lodge a complaint with your local data protection authority. For the EEA, you can find the list of supervisory authorities here.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. If transferred out of the EEA or UK, we rely on recognized mechanisms like the European Commission's Standard Contractual Clauses (SCCs), unless the destination country guarantees an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this website, update the "Last updated" date, and provide notice as required by law.

Contact

Should you have any questions about our privacy practices, or if you would like to exercise your rights, please contact us. We are the data controller of your personal information:

Email: customer@aeriaprestige.com