Shipping Policy
AERIA PRESTIGE
At AERIA Prestige, your peace of mind is our highest priority. We maintain a streamlined, white-glove logistics network designed to ensure your luggage arrives swiftly, securely, and seamlessly from our fulfillment centers to your doorstep.
✈️ The AERIA Prestige Shipping Guarantee
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100% Free Worldwide Shipping: Priority fully tracked delivery on all orders.
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Guaranteed Duties Included (DDP): All import taxes and tariffs are 100% pre-paid by AERIA Prestige. Zero surprise fees upon delivery.
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Express Priority Dispatch: Orders processed and forwarded to fulfillment within 24–48 business hours.
1. Estimated Delivery Timeframes
To deliver your order as efficiently as possible, all shipments are dispatched with end-to-end tracking:
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Order Processing Time: 24–48 business hours prior to dispatch.
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Canada (Canadian Exclusive Priority Dispatch): 4–10 Business Days.
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United States: 4–10 Business Days.
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International / Rest of World: 4–10 Business Days.
Carrier Delays & Force Majeure Disclaimer: Estimated delivery timeframes are provided as guidelines and remain subject to logistics carrier operations. AERIA Prestige shall not be held liable for shipment delays resulting from events beyond our reasonable control, including postal carrier operational disruptions, severe weather conditions, customs clearance inspections, peak seasonal volume, or acts of nature.
2. Guaranteed Duties, Taxes & Import Tariffs
We operate on a Delivered Duty Paid (DDP) basis for all destination countries. All customs tariffs, duties, and local taxes are calculated and fully settled by AERIA Prestige prior to delivery. You will never be asked to pay additional customs fees upon arrival of your package.
3. Strict Address Accuracy & Anti-Fraud Security Protocol
To protect our valued clients against identity theft, credit card fraud, and unauthorized account access, post-purchase address modifications, rerouting, or delivery changes are strictly prohibited.
- Immediately upon checkout, orders are locked and passed through automated payment security verification.
- Customers are solely responsible for ensuring their shipping details are 100% accurate prior to order confirmation.
- AERIA Prestige cannot alter delivery addresses once an order is placed and accepts no liability for shipments dispatched to incorrectly entered addresses provided by the customer.
4. Real-Time Tracking & Delivery Protocol
Upon dispatch from our facility, an official shipping confirmation email containing your live tracking link will be issued. We encourage monitoring your tracking details closely.
Packages Marked "Delivered": While AERIA Prestige cannot be held liable for packages confirmed as successfully delivered by carrier tracking, our Concierge Team is here to help. If your tracking indicates "Delivered" but you cannot locate your package:
- Verify your surrounding premises, reception desk, or concierge.
- Allow up to 24 hours (carriers occasionally pre-scan packages as delivered shortly before arrival).
- If still unlocated, contact us within 48 hours at info@aeriaprestige.com so we can initiate an official carrier trace on your behalf.
5. Damaged or Defective Deliveries
In the rare event that your package arrives with visible exterior damage or defective contents, please notify us within 48 hours of receipt at info@aeriaprestige.com with photos or videos of the issue. For full details on claim resolutions, please review our Return Policy.
Need Assistance With Your Order?
Our dedicated support team is available to ensure a seamless experience.
Email: info@aeriaprestige.com
