Shipping policy

AERIA PRESTIGE DISTRIBUTION

Shipping & Delivery Policy

At AERIA Prestige, your comfort and peace of mind are our highest priorities. We are committed to maintaining a streamlined logistics network that is as efficient and refined as our products, ensuring a seamless journey from our fulfillment center to your doorstep.

1. ORDER PROCESSING & FULFILLMENT

   To guarantee the fastest possible delivery, all orders are processed and forwarded to our logistics team immediately upon payment confirmation.

   • Processing Time: Orders move into fulfillment promptly to minimize transit delays.
   • Cancellations & Modifications: Due to our automated and rapid fulfillment cycle, if you need to cancel or modify an order, please contact us immediately at customer@aeriaprestige.com. Please be advised that once an order has moved into the fulfillment or shipping stage, cancellations can no longer be guaranteed.
2. SHIPPING TRACKING & DELIVERY

   We partner with premium, reliable shipping carriers to ensure your items are handled with care and delivered securely. Once your order leaves our facility, a tracking number will be provided to allow you to monitor its progress in real time.

   Important Tracking Notice: AERIA Prestige is not responsible for lost return shipments or missing deliveries that do not have verifiable tracking information or are confirmed as delivered by the carrier. We encourage you to monitor your tracking details closely.

3. REVERSE LOGISTICS & AUTHORIZED RETURNS

   To eliminate friction from your journey and maintain our streamlined service, AERIA Prestige manages return shipments with a structured, efficient protocol:

   • Return Shipping Costs: For all authorized returns (requested within our 15 to 30-day window depending on the product category), AERIA Prestige fully covers the return shipping costs by providing a prepaid label.
   • Prior Authorization Requirement: Please note that items sent back without our prior authorization or without using our provided prepaid label will not be accepted or processed at our fulfillment center.
   • Physical Inspection: Upon receipt, all returned items undergo a thorough physical inspection by specialists to verify they are unused, in original packaging, and complete with all accessories.
   • No Direct Replacements: To ensure the fastest service and maintain optimized operations, AERIA Prestige does not offer direct product replacements or exchanges.

   All approved returns are resolved exclusively via digital store credit issued within 5–10 business days after inspection.

4. DAMAGED OR DEFECTIVE DELIVERIES

   In the rare event that an item arrives damaged or defective, we are fully committed to resolving the issue swiftly:

   • You must inspect your shipment and contact us within 48 hours of delivery.
   • Please provide clear photos or videos of the issue to customer@aeriaprestige.com to initiate a formal inquiry.
   • Once pre-approved, we will provide a prepaid shipping label so our fulfillment center specialists can inspect the item and finalize your store credit.

NEED ASSISTANCE?

Our dedicated support team is always here to assist you and deliver absolute peace of mind. For any questions regarding your shipment, tracking status, or to request a return label, please contact us :

Email : customer@aeriaprestige.com