Refund Policy
AERIA PRESTIGE
Our Commitment
At AERIA Prestige, we are committed to processing every refund promptly, clearly, and transparently. This page covers only how our refunds work. For return eligibility and instructions on how to send an item back, please refer to our Return Policy.
1. Refund Eligibility
- A refund is only issued once your returned item has been received and inspected, in accordance with our Return Policy.
- Our team must confirm the item is unused and complete before a refund can be approved.
2. Refund Method
- Approved refunds are issued as store credit.
- AERIA Prestige does not offer refunds to the original payment method.
3. Processing Time
- Once your item has been inspected and approved, store credit is issued within 5–10 business days.
- You will receive an email confirmation once the credit has been applied to your account.
4. Damaged or Defective Items
- If your refund relates to a damaged or defective item reported within 48 hours of delivery, the same 5–10 business day processing time applies once the item has been inspected.
5. Non-Refundable Cases
- Items not returned in accordance with our Return Policy.
- Items returned outside the eligible window or that do not meet return conditions.
- Return shipping costs, unless covered by AERIA Prestige.
Need Help With a Refund?
Our support team is here to help. For any questions, please contact us:
Email: info@aeriaprestige.com
