Refund Policy
AERIA PRESTIGE
At AERIA Prestige, we are committed to processing every refund promptly, clearly, and transparently. This policy outlines how refunds are calculated, issued, and processed. For return instructions and eligibility criteria, please refer to our Return Policy.
💳 The AERIA Prestige Refund Guarantee
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Damaged / Defective Items: 100% Full Refund to your Original Payment Method.
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Voluntary Returns / Change of Mind: Digital Store Credit (never expires).
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Transparent Processing: Prompt inspection and resolution within 5–10 business days.
1. Refund Eligibility & Inspection
- Refunds are only issued once your returned item has been received and physically inspected by our quality control team.
- Items must be confirmed as unused, undamaged, and complete in their original packaging before any refund or store credit can be approved.
2. Approved Refund Methods
To ensure fairness and compliance with international commerce standards, refunds are processed according to the return reason:
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Damaged, Defective, or Incorrect Items: Upon confirmed inspection of reported damaged or incorrect goods, approved requests will receive a 100% Full Refund issued directly to the original payment method used at purchase (Visa, Mastercard, AMEX, PayPal, Apple Pay, etc.).
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Voluntary Returns & Change of Mind: Approved voluntary returns are issued as a Digital Store Credit tied to your email account. Store credit never expires and can be redeemed on any item in our store.
3. Processing Time & Bank Settlement
- Once your returned item has been inspected and approved, your refund or store credit is processed within 5–10 business days.
- You will receive an automated email confirmation as soon as your refund or store credit has been issued.
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Financial Institution Processing: For refunds issued to original payment methods, please allow an additional 3–5 business days for your bank or credit card company to post the funds to your account statement.
4. Non-Refundable Circumstances
Refunds or store credits will not be issued under the following conditions:
- Items returned without prior authorization from our Concierge Team.
- Items missing original protective packaging, accessories, or exhibiting signs of use or outdoor wear.
- Return requests submitted after the 30-day eligibility window has expired.
- Shipping fees paid for expedited shipping services (standard shipping is complimentary).
Need Help With a Refund?
Our dedicated support team is available to assist you with any questions.
Email: info@aeriaprestige.com
